SHIPPING

Products are shipped via USPS First Class Mail, First Class Package, First Class Mail International, and First Class Package International. Shipping costs are flat rate based on type of product and number of quantity of product. All items will be sent a tracking code to the email you provide during checkout with the exception of sticker-only orders that select FREE SHIPPING on checkout.

U.S. shipping can take anywhere from 5-7 business days after date of order processing. Due to COVID-19, International shipping can take an unknown period of time. Orders are processed typically within 2-5 business days, unless your order contains a pre-order or backordered item. Pre-order items are always marked within the item description. Orders that contain a pre-ordered or backordered item will be processed as the items come in.

If you have any questions about shipping or order fulfillment, please contact me at contact@chiherah.com

RETURNS AND REFUNDS.

I do not accept returns or cancellations on any orders that have been fulfilled and shipped.

If you wish to cancel an order that has not yet been marked as complete, please contact me immediately at contact@chiherah.com and I will give you a full refund.

If you are unhappy with your product after you receive it, please contact me!

I am not responsible for any packages once they are with the shipping service. Any packages that are lost, stolen, or damaged may have a case opened by me with the shipping company. If you would like to add additional insurance to your order, please contact me!

CHANGES TO ORDERS

If you need to make an edit to your order, please contact me immediately at contact@chiherah.com.

When making an order, please enter your information carefully. I am not responsible for any incorrect shipping addresses provided upon the order being placed. Shipping change requests placed after the order is marked as completed will either be unable to be honored, or subjected to a secondary shipping fee for label re-printing. If you placed an order with a pre-ordered or backordered item that may take longer to fulfill and need to change your shipping address, please contact me immediately.

COPYRIGHT AND USAGE

I appreciate any and all that want to support my art. For all items, you are not allowed to resell, redistribute, copy or otherwise claim my work as your own. For digital goods, you are not allowed to upload or send purchased files to any other person or site for distribution, other than where the individual products allow (ie. Discord icons may be uploaded to Discord for use). Redistributing or reselling my work where not permitted is a punishable offense by law.